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CATEGORIES |
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Frequently Asked Questions |
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- What if I mis-order a product?
- What if I believe my package is missing items?
- How do you ship the products?
- How much does shipping cost?
- How long does it take to deliver the goods?
- How can I get the best prices?
- Is it safe to buy from MyToyCloset.com?
- Are MyToyCloset.com's products good quality?
- What if the product is broken?
- What if the product does not arrive?
- How can I speak to MyToyCloset.com about product questions or other queries?
- What if you don't stock an item that I am looking for?
- What if I mis-order a product?
Read the item description carefully! We will ship you whatever you order. We do not accept returns of healthy products that were simply mis-ordered by you.
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- What if I believe my package is missing items?
If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier at the time of delivery. If you accept delivery and sign for the product(s), it is much more difficult to pursue a claim later.
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- How do you ship the products?
How the product(s) are shipped depends on your location, and what you ordered.
It will be one of the following:
- Express Air Courier: UPS, USPS, FedEx, DHL
- Air Mail
- Bulk Air Freight
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- How much does shipping cost?
It depends on the quantity of product(s), the shipping method, and the location. Use the website checkout to preview prices.
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- How long does it take to deliver the goods?
Most normal-sized orders are sent out within 3 working days.
Courier delivery (UPS, USPS, FedEx, DHL) takes 4-8 days depending on your destination.
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- How can I get the best prices?
You get less expensive, per-item prices when you buy larger quantities. Use the "Contact Us" page on any of the MyToyCloset.com website pages to discuss bulk purchases.
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- Is it safe to buy from MyToyCloset.com?
Buying from MyToyCloset.com is safe, secure, and simple.
Our site is protected by a 128 Bit SSL Security System. Our payments are secure through PayPal.
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- Are MyToyCloset.com's products good quality?
We will only send you the best quality products as evidenced by our brands.
MyToyCloset.com guarantees product quality via a total Quality Control Process in our warehouse.
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- What if the product is broken?
If any product is faulty within the specified warranty time, you can return it to EZCustomCar.com for a replacement or credit.
For further information regarding return policies and procedures, click on the "Shipping" tab on the bottom left of any MyToyCloset.com webpage.
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- What if the product does not arrive?
We guarantee your products will arrive safely at your destination and you can track it from our warehouse to your location.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
For further information regarding return policies and procedures, click on the "Shipping" tab on the bottom left of any MyToyCloset.com webpage.
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- How can I speak to MyToyCloset.com about product questions or other queries?
We will offer you full pre-sales and after-sales support via phone or email.
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- What if you don't stock an item that I am looking for?
Contact our customer support with the product(s) that you are looking for. Our suppliers carry many product(s) that we do not have on our site, but we may be able to accomodate you. We are always looking to expand our product line, so we appreciate any advice that you may have.
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